At steroidsau.com.au, we are committed to delivering your orders safely, discreetly, and on time. This Shipping Policy outlines how and when your order will be shipped, expected delivery times, and other key shipping details.
1. Processing Time
All orders are processed within 1–2 business days (excluding weekends and public holidays) after receiving your payment confirmation.
You will receive a confirmation email with tracking information once your order has been dispatched.
2. Shipping Within Australia
We offer fast and discreet domestic shipping across Australia:
Standard Shipping: 3–6 business days
Express Shipping: 1–3 business days (depending on your location)
Note: Delivery times may vary due to carrier delays, public holidays, or remote locations.
3. Discreet Packaging
All orders are packed in plain, unmarked packaging to protect your privacy. There are no logos or labels that indicate the contents of your parcel.
4. Shipping Rates
Shipping costs are calculated at checkout and based on:
Your location
Chosen shipping method
Weight and size of the package
We may offer free shipping promotions from time to time.
5. Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your shipment through the courier’s website (e.g., Australia Post, StarTrack, etc.).
If you don’t receive your tracking number, please contact our support team at [insert email].
6. International Shipping
Currently, we [do / do not] offer international shipping.
(If you do ship internationally, include the list of countries you ship to, estimated delivery times, and note any legal or customs restrictions.)
Customs & Import Duties (International Orders):
Customers are responsible for understanding and complying with local laws and regulations regarding importation of any products ordered. We are not liable for any customs duties, import taxes, or items held or rejected by your country’s customs authority.
7. Delivery Issues
Lost or Delayed Packages: If your package is delayed beyond the estimated timeframe, contact us and we will assist in locating your shipment.
Incorrect Address: Please ensure your shipping address is correct before confirming your order. We are not responsible for orders delivered to an incorrect address provided by the customer.
Returned to Sender: If your order is returned to us due to an incorrect address or failure to collect, we may charge an additional shipping fee to resend it.
8. Restricted Products
Certain products may be restricted or regulated under Australian law or in other countries. We reserve the right to cancel or decline any order that may violate applicable regulations.
9. Contact Us
If you have any questions about your order or shipping, please reach out to us:
SteroidsAU
Email: sales@steroidsau.com.au
Website: https://steroidsau.com.au