At SteroidsAU, your satisfaction is important to us. However, due to the nature of our products, we have a strict returns and refund policy in place. Please read the following carefully before making a purchase.
1. No Returns on Opened or Used Products
Due to health and safety concerns, we do not accept returns on opened or used products.
2. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of receiving your order.
To request a replacement, email us at [insert email] with:
Your order number
Clear photos of the product and packaging
A description of the issue
We will review your request and offer a replacement or refund where appropriate.
3. Lost or Missing Orders
If your order does not arrive within 14 business days (domestic) or 30 business days (international), please contact us. We will assist in tracking it and may issue a refund or reshipment if deemed lost in transit.
4. Refund Eligibility
Refunds are only issued if:
The item is proven to be faulty or never delivered
You cancel your order before dispatch
There are legal shipping restrictions to your location and we cannot fulfill your order
We do not offer refunds for:
Change of mind
Incorrect addresses provided by the customer
Items seized by customs due to regulatory issues
5. How Refunds Are Processed
Approved refunds are processed back to your original payment method. Please allow 5–10 business days for the refund to appear in your account, depending on your bank.
6. Contact Us
If you have questions about returns or refunds, contact us at:
SteroidsAU
Email: sales@steroidsau.com.au
Website: https://steroidsau.com.au